How I confidently gave a $3k refund to an unaligned client

Last year, I gave a $3k refund to an unaligned client. And even though it was anxiety-inducing and hard and challenged me, I learned a LOT from that experience that empowered me, taught me about trust and standing up for what you believe in, and helps me run my business to this day.

In today's episode, we chat about:

• The story of what happened with this client & refund
• How to know if a client is unaligned + the importance of trust
• The lessons learned about mindset and support system
• The importance of saying no to clients who don’t light you up
• Why optimizing your online presence helps you work with who YOU want
• How to align with dreamy clients in your brand, web & socials
• Why you shouldn’t actually have to “sell” on inquiry calls (and how to make that happen for your biz)

Book a brand & web design project with us! 3 spots left in Q1; payment plans available.

 

FREE RESOURCES: You know I’m here for YOU and your success, boo. And that includes offering a few different free resources to help you get there!

1. Selling on Stories Guide - Learn our easy 4-part method for selling on stories in a feel-good (non-ick!) way that connects with your audience AND helps convert!
2. 5-Day Spark Reset Challenge - To reset your energy & mindset, refocus on your goals, & reignite your spark to show up on socials. Each day, you’ll receive an email with 3 tasks to do that can be done in 30 min or less!
3. Sign up for our Newsletter - Where you’ll get first access to any other new resources and opportunities to work with us, PLUS tips, strategies, and stories for how to navigate the online space in a way that feels good.

Check out our website for more ways to work and connect with us!

 

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→ Connect with me on Insta:

@abbybradetich for alllll the juicy things

@illuminessencecreations for brand & web

@theunfilteredceopod for the podcast!